The staff was friendly in their communication and during our interactions. I was traveling with my mother and her dog. The location was great, close to the autobahn. The room is spacious but dated. The twin beds were huge for European standards (small queen in US), however it just had a small twin blanket, not like in the pictures. The extra fee for our dog was 15 euros, which is reasonable.
Thomas
يناير ٢٠٢٥
The room was spacious, bathroom clean, beds were sooo comfy! Very nice for a short stay. Staff were very friendly and helpful.
I
يونيو ٢٠٢٤
I was accommodated in an accessible room, as requested, and the same room where I had previously stayed. Thank you. Diky. I was delighted to see that in the accessible bathroom there were two stools: one by the handbasin and the second by the bath. In addition, there was also a footstool which allowed me to be able to climb into the bath and bathe Or sower. There being no walk/step-in shower, this was an excellent solution to meet the needs of some mobility disabled people. Having two stools also assisted and avoided having to move one from one side of the bathroom to the other. After a very good night's sleep on a very comfortable bed and a morning shower, I went for an excellent and filling breakfast. As always, from reception to bar and kitchen staff all were welcoming, friendly, polite, helpful and professional . I look forward to my next visit.
Glynn
يوليو ٢٠٢٤
Friendly staff and comfortable room. Didn't have breakfast so can't comment on that. Stayed here for Belgium Grand Prix and Aachen is a convenient location to stay. Lovely old town with plenty of restaurants and bars. Spent three nights here and had some great meals. The beer was very refreshing!
Tony
يوليو ٢٠٢٤
The main highlight in the room for me personally was bathtub, because I like it when I can relax in it. The room was quite spacious, with a TV set (I didn't used it at all), capsule coffee machine (it was nice with 4 free capsules), some free tea and a bottle of sparkling water (also free). I also found a kettle somewhere, but it wasn't on a table. I had no breakfast included, so I don't know what it looks like. The staff was nice and friendly, it was a pleasure to talk with them. There are some places to eat not very far away from the hotel (not fancy ones, but it's fine).
Adert
يونيو ٢٠٢٣
The room was spacious and the beds were comfortable. We were given a coffee machine when we asked for it so that was very nice.
Suzana
سبتمبر ٢٠٢٣
Very nice hotel ideally located on the outskirts of Aachen very close to the motorway. The staff were very friendly and had no problems conversing with us. The room was a good size, clean, comfortable, and warm. We had a bath with overhead shower, plenty of storage space, Kettle, and a coffee machine. We will definitely use again and have no hesitation in recommending.
Arthur
ديسمبر ٢٠٢٤
Excellent service, very friendly and professional. was greeted by receptionist who explained everything to us - provided us with extra cot bed and said if we needed extra sofa bed to be done it’s not a problem at all! My daughter was crying for banana and she has managed to find us one 😊 breakfast service very fast and efficient, good choice of food . Overal very good customer service. Pleasant stay although hotel could do with a little refurbishment 😊 thank you! Will be back again
Martyna
يونيو ٢٠٢٣
Very comfortable hotel. Water at reception to refresh and hydrate. We arrived on our motorbike very wet and disheveled but received a lovely warm welcome. Secure Parking was available adjacent to hotel for our motorbike. Breakfast was delicious. All staff were kind and courteous.
Anne
يونيو ٢٠٢٤
Modern and comfortable. Convenient for motorway and for getting into town. Helpful staff on front desk.
Stephen
أكتوبر ٢٠٢٣